What to do with Conflicting KPI’s

Business is tough. It’s even tougher when your Key Performance Indicators (KPI) are contradictory. You end up fighting against yourself.What business would do that? It’s just crazy, right?We see it all the time and the simplest example is, any company that rolls out a...

Defining Everyday Culture and Environment

Much has been written about Zappos and their founder Tony Hsieh as his company is recognized as a leader in customer-centric, employee-centric, culture-based management. But what does all of that really mean, and most importantly, does Zappos operate the way Tony...

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