by Aleah Radovich | Nov 19, 2015 | Case Studies, Customer Experience
Once upon a time, you dined weekly at your personal, local favorite. Your server, Tanya would walk up to your table and ask if you would like your usual. The outstanding service made you feel special; like you were an exclusive customer, and you had your own personal...
by Aleah Radovich | Aug 31, 2015 | Case Studies, Customer Experience
Was it Frank? Grace? Barney? Someone Else? A customer (Mary) is not satisfied with the company and the service they have provided her with. Was it because Terry was late to the installation appointment? Or because Grace forgot to mention to Mary that there would be a...
