Case Studies

We Change Your Company DNA One Molecule at a Time

 

Using small, incremental changes, we help you make your firm more profitable and competitive.

 

Our cases are real. Our clients know our results.

 

Here are some highlights:

Working with a leading provider of satellite radio services, Cliintel conducted and evaluated a large subscriber management system RFP for the client, reducing evaluation time by more than 50% and saving more than $500,000 in labor related costs. Additionally, deployment time of system was reduced to less than 3 months because of unanimous stakeholder buy-in.

Working with a large tier one cable provider, Cliintel improved processes and re-organized roles to more efficiently handle the billing of more than 30 different systems, resulting in monthly cost savings of more than $90,000 from reduction of contract labor alone.

Working with a large Healthcare Insurer, Cliintel redesigned and improved existing large claims process and system, resulting in over $90,000,000 in annual savings.

Working with a leading provider of insurance and warranty services, Cliintel redesigned existing business system to improve utilization and response time, resulting in cost saving of $75,000 annually.

Working with a seven million customer leading financial services firm, Cliintel implemented a new service model delivery that reduce customer attrition by 26% and increased client loyalty (NPS) by more than 40%.

Working with a large cable provider, Cliintel improved the existing billing platform thus eliminating inaccurate reports and reducing queries by more than 60% This resulted in more accurate and timely reporting while also eliminating hundreds of labor hours monthly. Estimated total cost savings estimated at well over $1,000,000.

Working with a tier one cable provider, Cliintel integrated 16 disparate systems and created a BI solution for timely and improved metric gathering while also empowering front line employees through information sharing. This system drove an initiative resulting in more than $70,000,000 in annual enterprise cost savings through a reduction of service calls.

Working with a leading telecomm and broadband provider, Cliintel engaged in a two year workforce management project resulting in increased technician productivity which was valued at $100,000,000 annually.

Working with a leading provider of insurance and warranty services, Cliintel designed and implemented a project management office that significantly reduced labor costs resulting in first year savings of $192,000. Additionally Cliintel successfully completed the initial Sarbanes Oxley audit for the firm’s planned IPO.

Working with a large data storage manufacturer, Cliintel redesigned manufacturing and business processes resulting in over $20,000,000 in annual savings through reduced labor, materials and vendor costs.

Working with a tier one cable provider, Cliintel increased average technician productivity by more than 15% through improved inter-departmental communication and processes, resulting in more than $1,000,000 in additional annual revenue for just one site alone.

The Results

The proof is in the numbers. These real results are just some of the ways we’ve helped our customers realize positive ROI and make noticeable change in their organizations.

  • Reduced subscriber turnover rates by 8% 8%
  • Reduced customer install wait time by 10% 10%
  • Increased technician and contractor productivity by 11% 11%
  • Increased qualified marketing opportunities by 10% 10%
  • Increased up-sell capability by 20% 20%

Measure Results

  • Increased qualified marketing opportunities by 10% 10%
  • Identified up-selling campaign strategies that increased revenues by 5% 5%
  • Leveraged current and historical campaign activity to increase participation by 25% 25%

Competitive Advantage

  • Increased supply chain inventory turns by 30% 30%
  • Enhanced ordering practices and reduced warehousing storage requirements by 90% 90%
  • Provided better visibility into warehouse and customer-specific inventory locations 50%

Improve Customer Satisfaction and Increase Productivity

  • Increased first call resolution by 18% 18%
  • Increased automated customer self-service activities by 10% 10%
  • Increased up-sell capability by 20% 20%
  • Reduced repeat service calls by 10% 10%

Small Changes

 

“We prefer to seamlessly implement small changes to your current operating procedures. Prove the ROI.”

 

We can save you money. 

We can make you money.

 

Call us now at 720-200-3001

They called Cliintel…

“A moment’s insight is sometimes worth a life’s experience.” – Oliver Wendell Holmes, Sr.

Let us help you achieve measurable results.

Cliintel - Big Data Business Solutions

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